Returns, Refunds and Cancellations

Request a return or refund within 7 calendar days after the item is delivered. Contact Sedabuy with your order number, the item, the reason for the request, and the outcome you want. Include photos if available for damaged, defective, incomplete, incorrect, or misdescribed items. Wait for instructions before sending an item back. Keep the item, packaging, and receipt where possible. Support will explain the applicable remedy, any return shipping cost, and how an approved refund will be issued. To cancel an order, contact support promptly. The options available depend on whether fulfillment has started. The 7-day request window does not limit any rights or remedies available under Cambodian law.